All merchandise returned within 14 days from date of purchase are eligible for full refund unless open / or not in new condition, with original packaging. Any items that are opened and are returned within 14 days will be charged a 10% restocking fee.
Claims must be made within 7 days of receipt for any merchandise that is damaged. Any returns after 14 days will be subject to 20% restocking fee.
Shipping and handling charges are non-refundable, all returns are sole responsibility of the customer and these returns can be shipped back via any reliable shipping carrier.
After 14-day return period, items can only be returned for store credit that can be applied towards future purchases.
Shipping and handling charges are not part of the invoice, these prices are calculated based on many different variables.
Please contact us for all other details at 214-773-6265 / 214-850-1109
Only items requested are allowed to be returned for either refund or exchange as per policy outlined above. Any other items that are returned without prior authorization and are not supposed to be part of the return will not be refunded. These unauthorized items will be returned to you, and you will be charged for all shipping costs.
We appreciate your cooperation in this matter.